Postage and Fabric Delivery Zoe Glencross Fabric & Home
We do hold stock of our fabric. We use Royal Mail, TNT and Parcelforce to deliver our fabric for UK mainland. If you are outside this area please complete the form below with details of your order, names and home address etc or email us at firstname.lastname@example.org so that we may provide you with a delivery quote.
WE ARE ABLE TO SHIP WORLDWIDE AT COMPETITIVE POSTAGE RATES SO PLEASE DO NOT HESITATE TO CONTACT US.
Delivery charges are calculated based on the weight of the order. The delivery charge is added to your order total at point of check-out once you have entered your postcode.
If you order is one or two metres it will be folded and sent as a 'signed-for' parcel with Royal mail: £4.50
When ordering over 2 metres your delivery charge will be as follows for UK Mainland:
2-5 metres: £9.95 sent on a roll
5 + metres: £13.50 sent on a roll
Our delivery timescales are estimates. For fabric already in stock please allow 10-14 working days for your order to be delivered. Should a fabric be out of stock your order may take up to 28 days to deliver however we will notify you as soon as possible if your selected fabric is out of stock and advise as to expected stock arrival dates. If you wish to cancel your order at that time you would receive a full refund. Please email us to notify us of any cancellation on this basis. Should an item be out of stock and make up part of a multiple order your fabrics that are available can be dispatched and you will not be charged for the subsequent delivery.
We will endeavour to inform you of any delivery delays. We are not liable for any consequent delivery delay once dispatched.
Please note: ALL DELIVERIES MUST BE SIGNED FOR. Should you miss your delivery you will receive a card from the shipping company advising you as to how to retrieve your item.
ALWAYS CHECK FOR ANY DAMAGE TO PACKAGING UPON DELIVERY OF YOUR ORDER. If for any reason your packaging is damaged please do not accept delivery (transit insurance will not cover damaged good once signed for) and contact us as soon as possible. You can request a damaged freight report from the driver.
Fabric Swatch Delivery:
We are delighted to offer a swatch service and would always recommend you see a sample prior to placing a fabric length order.
Our swatches are now free of charge for up to 5 swatches (postage & packaging at £2.50). For between 5 - 10 swatches we charge £4.50 postage. The maximum number of swatches sent out is 10. If your swatch order exceeds this we will contact you prior to dispatch to ask for your preferred selection. Please do hot hesitate to contact us should you wish to discuss this further. Postage prices are to the UK mainland only and postage outside of this area will be calculated and quoted to you prior to shipping.
Please note that delivery charges are made in £ sterling and that some countries do charge customs entry fees for delivery - please check this for the relevant country.
FOR USA ORDERS PLEASE CONTACT:
LUCY ROSE DESIGN
136 E. 55th St. #12C
New York, NY 10022