Terms & Conditions
We hope that you love your fabric and enjoy planning your interior scheme. Putting creativity to one side here's all the necessary and practical bits and bobs that we need to mention...
Prices are per linear metre with an average usable fabric width of 137cm (actual fabric widthapprox 150cm). Please note both fabric widths and pattern repeats are given as approximates, to be used as a guide in selecting how many metres to buy. It is the responsibility of the person sewing the fabric/making up curtains to measure actual pattern repeats prior to cutting. Minimum order quantity is 1 metre.
Please note that linen fabrics can sometimes be delicate. Please select a fabric that best suits the way you live. In selecting a pure (100%) linen fabric (code A). Be aware that pure linen is made from natural fibres. Our pure linen is suitable for blinds, curtains and cushions. We would recommend this fabric base for occasionally-upholstery use only for example: a bedroom or landing sofa not for furniture in daily/regular use.
Code B fabrics are a heavier weight linen/cotton blend making them perfect for ALL types of soft furnishing and UPHOLSTERY (30.000 martindale abraison testing result - far exceeding the British testing standards for general domestic upholstery).
Whilst our fabrics are printed and tested to approved British standards any natural linen by nature will fade over time if exposed directly to sunlight. Please ALWAYS use a good quality lining fabric with your curtains or blinds to minimise the long term effects of bright light.
Swatches & Colour:
We do offer a swatch service in order to help you make the right selection prior to ordering fabric lengths. Please do to 'SHOP ONLINE' to order swatches.
We would always advise ordering fabric swatches prior to placing a fabric length order. We would recommend you keep your swatch for at least 24 hours so that you can see it in different lights throughout the day prior to placing full orders. As with any paint colours and room schemes some colours may alter slightly in different light.
Our swatches are now free of charge for up to 5 swatches (postage & packaging£2.50). For between 5 - 10 swatches we charge £4.50 postage & packaging. The maximum number of swatches we can send out on this basis is 10 (different designs). If your swatch order exceeds this we will contact you prior to dispatch to ask for your preferred selection. We are unable to process multiple swatch orders of the same prints (other than to approved trade stocksits). Please do hot hesitate to contact us should you wish to discuss this further.
We charge £2.50 - £3.50 for a larger swatch approximately A4 in size (postage & packaging as above). We would recommend seeing a larger swatch for a larger pattern. If you would rather not purchase a large swatch please contact us as we will happily email you a photo of a full print.
Please note that whilst we endeavour to colour match every fabric as closely as possible, as with any printed fabric on a natural fibre such linen, colour appearance may vary slightly from batch to batch. Linen fibres themselves also occasionally vary according to crop. With this in mind please order your fabric as close to the time of ordering a swatch.
Payment & Refunds:
Whilst we hope that you are delighted with your fabric…
Please note that once your fabric has been cut your order it is non-refundable unless faulty. We are unable to give refunds for unwanted fabric. In the event of a fault please notify us within 7 days of delivery.
This does not affect your statutory rights.
ALL lampshades are hand made to order so please allow 5-10 working days for delivery and ALWAYS double check your selected size, colour and fitting (ceiling or table lamp base).
Our lampshades come with a white flame retardant lining. They are supplied with a converter plug to fit both British and European fittings. (That's the little flick out circle in the middle). Lampshades are packed in a double walled box and dispatched via Parcelforce.
Washing & Care:
Our fabrics are suitable for dry clean only. We are unable to offer a stain protection service however you may wish to apply your own scotch guard spray- on coating.
If you wish to use your fabric to make cushions please always use a fire retardant interliner in accordance with section S.8 (4)(b) of The furniture & Furnishings (fire)(safety) Regulations 1988 No 1324 (Consumer Protection)
We currently deliver to UK but we'll be set up imminently for shipping outside of the UK. If you are outside this area it will not be possible to process your order currently through our site however please email us at email@example.com with details of your order and we'll be able to quote your delivery charge and process your order.
Delivery charges are calculated based on the weight of the order. The delivery charge for the is added to your order total at point of check-out once you have entered your postcode.
Orders under two metres will be charged at £4.50
When ordering over 2 metres your delivery charge will be as follows:
2-5 metres: £9.95 sent on a roll
5- + metres: £13.50 sent on a roll
Lampshades £13.50 delivery charge - sent Parcelforce Express. All lampshades are hand made to order so please allow 5-10 working days for delivery.
We reserve the right to update our shipping charges.
FABRIC LENGTHS: Our delivery timescales are estimates. For fabric already in stock please allow 10-14 working days for your order to be delivered. Should a fabric be out of stock your order may take up to 28 days to deliver however we will notify you as soon as possible if your selected fabric is out of stock and advise as to expected stock arrival dates. If you wish to cancel your order at that time you would ofcourse receive a full refund. Should an item be out of stock and make up part of a multiple order your fabrics that are available can be dispatched and you will not be charged for the subsequent delivery.
We will endeavor to inform you of any delivery delays. We are not liable for any consequent delivery delay once dispatched.
Please note: ALL DELIVERIES MUST BE SIGNED FOR. Should you miss your delivery you will receive a card from the shipping company advising you as to how to retrieve your item.
ALWAYS CHECK FOR ANY DAMAGE TO PACKAGING UPON DELIVERY OF YOUR ORDER. It is the responsibility of the customer, regardless of delivery address, to ensure the goods received are as ordered (ie: correct design, colour and quantity), and are of a satisfactory quality. In the event of a discrepancy the customer must notify us within 7 days of delivery.
If for any reason your packaging is damaged please do not accept delivery (transit insurance will not cover damaged good once signed for) and contact us as soon as possible. You can request a damaged freight report from the driver.
Title: Title to and ownership of the relevant goods will remain the absolute property of Zoe Glencross Ltd until full payment is received.
Your payment security is of utmost importance to us so our payments are automatically processed through Stripe: www.stripe.com. Should you wish to find out more go to their FAQs page on security.
How will we use the information about you? To process your order, manage your account and update you on our fabric range (if you agree)
Your information will note be shared with any third parties for marketing purposes. We will not share this information with any third party. You will have the option to sign up to our mailing list at this stage.
Copyright and Intellectual Property:
All copyright, design right and other intellectual property rights are that of Zoe Glencross ® solely (registered at IPO Design Registry). Design and product images on this website will remain the property of Zoe Glencross Ltd (copyright).
Unauthorised use of our trademark Zoe Glencross logo and the images within our website for marketing purposes whether in the form of literature or a link to your website is prohibited unless express permission has been sought, authorised and granted in writing by our company. We will happily send out high resolution images for marketing purposes upon request.
Please note that all our prices include VAT (Reg number 265 1409 12)